You may return items for a refund or exchange within 30 days of receiving your order. Please ensure your item is unworn, unwashed and has all tags attached. The fee is €4.95 for returns from the Netherlands, €5.95 from Belgium, Germany, France, Luxem
MUD Jeans charges a return contribution ranging between €4.95 to €9.95 depending on your location. For more information, see our returns page. Make sure you receive a track and trace number to keep an eye on your shipment.
We can only process registered returns, so please make sure to register your return before you do anything else! Whether you'd like a refund or an exchange, your request can be registered via the returns portal. If you live within our "Free Returns Z
After you have registered the return, the return instructions and label will be shared digitally. You can request your copy directly via mudjeans.returnista.com.
Unfortunately, it is only possible to exchange your jeans online.
We understand life gets in the way so if you return your jeans a little late, we understand. As long as they are unworn, unwashed and including all tags we can process your return after a period of 30 days for an additional 15 days.
We only accept jeans back for refund or exchange if they are in new condition. This means they need to be unwashed, unworn and tags must still be intact.
It would be cool but, unfortunately, this is not possible. Please follow the return instructions shared on our returns page.
Your refund will be processed within 14 working days after we receive your return in the warehouse. Please note: the refund will be sent via the original payment method used for purchase. Credit card refunds can take longer to process as the refund i