MUD Jeans

ReturnsWe can only process registered returns, so please make sure to&#xA0;<a href="http://returns.mudjeans.eu/?_gl=1*xfc8j0*_ga*MTQzNzU2MDY4Mi4xNjk3MDA3Mzc4*_ga_5P62G1X8ZT*MTY5NzU0OTI0OS4yMDguMS4xNjk3NTUwNzM5LjUwLjAuMA.." style="text-decoration:none;">register your return</a>&#xA0;before you do anything else! Whether you&apos;d like a refund or an exchange, your request can be registered via&#xA0;<a href="https://returns.mudjeans.eu/" style="text-decoration:none;">the returns portal.</a>ExchangesIf you request an exchange (same style in another size) and live in the EU free shipping zone, we will pay for the new shipment to you. For exchanges outside of the EU free shipping zone please note that the return costs may vary as per your location. Check our <a href="https://mudjeans.com/pages/shipping-information-mud-jeans">general return info section</a> at end of this page for more info.

Returns. We can only process registered returns, so please make sure to register your return before you do anything else! Whether you'd like a refund or an exchange, your request can be registered via the returns portal. Exchanges. If you request an

How can I return or exchange my jeans?

Returns & Exchanges

Which payment methods can I use?

I have changed my mind, can you cancel my order?

I have entered a wrong address, can you change this for me?

Are there MUD Jeans gift cards?

Ordering and payment

Important delivery information

Which countries are you delivering to?

How long does it take for my delivery to arrive?

Can I pick up my order at your office?

What are the shipping costs?

Can you deliver to a pickup station like for example DHL Packstation?

My parcel has not arrived, what can I do?

My delivery status says that the package was returned to you. What can I do now?

Delivery

What is your return policy?

Do you offer free returns?

How do I get a return label?

Is it possible to exchange my jeans at a store?

I missed the 30 days return period, can I still return or exchange my jeans?

I have worn my jeans, can I still return or exchange them?

I live near Nieuwegein or Laren, can I drop my return parcel at your warehouse or your office directly?

When can I expect my refund?

What is leasing and how do I lease my jeans?

Can I lease a second or third jeans while I'm in my 12-month lease period?

Can I swap my jeans before 12 months?

Why am I still paying for my lease?

Leasing

What is my size?

You have the same style jeans in stretch and non-stretch, what is the difference?

Styling advice

My MUD Jeans are torn. Can you repair them for me?

Repair

Can I get a return label for recycling my old jeans (I live in the free shipping zone: NL, BE, DE, FR, DK, AT, LU)?

Can I get a return label for recycling my old jeans (I live outside the free shipping zone)?

I have a lot of old jeans; can I send all of them to you?

Do I get a discount for recycling my old jeans?

Recycling

Where can I buy your jeans?

Do you have your own stores?

Can I also lease in stores?

Can I return my old jeans for recycling in a store?

Stores

Where are all products produced?

Do you offset your CO2 shipping emissions?

So your jeans are recycled but not second-hand?

Are your jeans completely circular?

What dyes do you use, are they toxic?

Are your products vegan?

How many planet resources do I save if I buy a pair of MUD jeans?

What certifications do you have?

Do you use certified organic cotton?

Where can I find your latest Sustainability Report?

Where can I check out your Life Cycle Analysis?

Sustainability

Where does the name MUD Jeans come from?

Who’s behind the brand?

Can you attend a lecture/workshop and give a talk about MUD Jeans?

How can I return or exchange my jeans?Updated 4 months ago